Sunday, April 23, 2017

The Poop on Red Robin’s - Customer Service & Lack There Of...

The Poop on Red Robin’s
By Nicholas Ashton

A corporate response would be nice!

April 22nd, 2017, Earth Day, my birthday and one screwed up American Eatery.

Certainly, the lack of management, training, customer service, and professionalism flew out of the cuckoo’s nest this day!

What started out as a relaxing day of a Cracker Barrel breakfast, now there is a professional operation that should be the envy of the restaurant trade, ended at a Robin Robin’s in Des Moines, Iowa

I mean ended!

Was not interested in their ‘Free Birthday Burger’ as I don’t eat beef, much to the annoyance of Iowa Beef Farmers. 

Gout! Beef inflames my gout and no cow is going to annoy me or pain me that much!

Seating was quick, ordered an Onion Tower, which was a greasy delight.  We were surrounded by tables full to the brim who had been seated way before our ‘bums’ hit the chairs.  Yes, they were waiting and waiting. 

Our order was taken for a chicken sandwich and good ole’ Fish & Chips, American style.

The wait was more than extreme and had I clear view of the kitchen, cooks, line managers, and servers, which to my dismay was atrocious in many derogatory ways in running a kitchen of such a large operation.

The surrounding tables were still not acknowledged and our food was either being hatched, laid or cracked with the Fish still in the Atlantic waiting to be caught by some trawler or other and the potatoes in the field spouting.

The other tables were now being attended to after a good twenty minutes and our awaited food arrived.  I broke off a piece of fish with my fingers as us Brits do and it was cold, I don’t mean sea water cold, I mean cold!  The chips, the same way.  Not acceptable at all and this ‘straight talking’ guy will not sit silently!  It is our right to enter an eatery and expect to receive what is advertised on the menu in a reasonable and professional manner.

Did not happen!

The waitress came over and asked how the meal was, I explained directly it was cold, to take it away and not bother replacing it.  (I know what goes with replacement food and to someone who challenges so called professionals!)
She took the plate back to the kitchen and I saw her dump the food in a bin.  She never sought out management at all.

She did return and I explained that she should have sought out management and instead that she did so. 

Management?  The excuse who came to our table was more than pathetic and only hardened my initial thoughts of the service and cold food that had arrived at our table.

First words out of her mouth were an excuse!  I am only the floor supervisor, she states, the General Manager is an on weekend off.  I am new at this… I fully understand, I know we have a problem!

I explained my issues and stated I understand the food business extremely well.  The kitchen line manager was in my view at all time and it was not a competent crew at all.  The work ethic was missing completely!

Food service is not a game, it is worth billions of dollars a year and can be lost in the wink of an eye or through ‘Fingers & Thumbs’ with social media.
The excuses from the temporary management were abysmal, pathetic and an insult!

What should have happened never entered this person’s head, was never given as training to this individual, who was put in an invidious position and represented the whole company more than poorly.

Look, things go wrong, but in plain sight and who the hell can mess up Fish & Chips? 

‘Red Robin’s’ can and does!

A piece of advice to all, including Red Robin’s local management, regional managers, CEO, and shareholders, get your act together and stop thinking that a little hiccup will go away, it will not.

What should have happened was empathy for the client who is worth more than one meal to the eatery chain and the wait-staff who rely on tips.

Let me suggest:
  • I am so sorry for your experience, it is not the norm! 
  • Have you eaten with us previously?
  • What will it take to get you to come back at another time and let us make it right for you?
  • If you will allow us to do that, I will be very happy for you to have the meal of your choice on us and will give you my personal card and voucher for this.
  • That simple and customer service etiquette that reaches out to the upset customer.

At least twenty-five other people that were at surrounding tables had a terrible dining experience yesterday, ‘Earth Day’ which in Red Robin’s case should have been called ‘What on Earth Do You Think You Were Doing Day’!

In the world of social media ‘Tweets’ reach millions and in this case the Red Robin was singing the wrong song!

Some Major Lessons to be Learned, If Arrogance Does Not Get in the Way!


Friday, April 21, 2017

Anti-social behavior spills into the workplace too!


Stop the Perpetual Beta Phenomenon...  
Stop the World, I Want To Jump Off!

Really!

By Nicholas Ashton, CEO/CIO, CommSmart Global Group


The perpetual beta phenomenon is a natural effect of a lack of purposeful execution.

Jeneva Ray, who is part of a solutions think-tank with GLIA, shows examples can be drawn with stereotypical Silicon Valley teams.

“It's common among Silicon Valley incubators and Venture Capitalists (such as Y Combinator, seed for startups) to require that the founding team is balanced - that it have the business know-how as well as the technical know-how.  These are contrasting, but complementary skills.  Technical know-how easily leads to many changes - the "perpetual beta", for example, and without the business aspect easily falls apart.  It's not hard to imagine a great website designer and a great database developer collaborating with great results but the little effect - it needs more than great ideas and a product to make a business.”

Now that we have an idea of what doesn't work, let's look at examples of success.

We shall use Google as an example.  

Google knows that it's a business first. The company's biggest resource is its people, and its bread and butter are advertising.  It encourages employees' involvement and innovation in new fields and makes plans to make the ideas a profitable reality.  This is what created the vast proliferation of other Google properties.  Some succeeded wildly (like Ad-words), and were refined from HTML-only templates to a pioneering interface.  Other ideas failed before they became reality (like Buzz and its transformation into what became Google+).  Still, other ideas have been extremely slow to pick up but have a great vision (like Google Checkout), and some ideas are still in the skunk-works (like Google Glasses was about two years ago).  The difference is - too often - execution strategies, and the quality of the strategy significantly affected the future of the product line.  Investment becomes so high and entraps the ability to go to the market and earn the revenue to continue.

Apple is also a great example.  It created some unprofitable but inspiring products (like the Newton), and it created some wildly profitable products (like its iPod/iTunes and the now the Apple Watch, which has become a comprehensive platform), and it even created some average products (like the PowerPC Macintosh).  The significant difference in its offerings is, again, execution. 

Bringing home the Bacon, so to speak, with no excuse to my many Muslim and Jewish friends. 

Execution strategies can come in many flavors.  Some strategies work, and others don't, and others are assumed to not work.  This is another topic entirely, but the worst thing you can do is to not have a direction at all.  

Let us now turn the direction away for highbrow technology business to street-level problems and societal blight.  Yes, there is such a stain on our landscape that others only wish could be swept under the carpet.  

Many of you close your eyes and turn your back on the issues that will close your doors and possibly, end your life!

It is said, urban decay (also known as urban rot and urban blight) is the process whereby a previously functioning city, or part of a city, falls into disrepair and decrepitude. It may feature deindustrialization, depopulation or changing population, economic restructuring, abandoned buildings, high local unemployment, fragmented families, political disenfranchisement, increased crime, and a desolate, inhospitable city landscape. Social rat holes that house people who really do not deserve this cloak of despair.

Since the 1970s and 1980s, urban decay has been associated with Western cities, especially in North America and parts of Europe. Since then, major structural changes in global economies, transportation, and government policy created the economic and then the social conditions resulting in urban decay.
Many have politically attempted to make a change, sadly the ways and means are personal to the political group and the underlying motive means failure.

It is back to perpetual beta and the end is never in sight and taken to a real solution that can bring these neighborhoods to the level of competency.  Livable, social acceptance, reduced or removed crime, removal of the drug supermarket and more over the intimidation.

That has a means to stop!  Listen… The Pied Piper is here…

A little-collected history first, in the United States, the white middle class gradually left the cities for suburban areas because of higher crime rates and perceived danger caused by Colored-American migration north toward cities after World War I (the Great Migration)---the so-called "white flight" phenomenon.

Some historians differentiate between the first Great Migration (1910–1930), numbering about 1.6 million Black migrants who left mostly Southern rural areas to migrate to northern and Midwestern industrial cities, and, after a lull during the Great Depression, a Second Great Migration (1940 to 1970), in which 5 million or more Blacks moved, including many to California and various western cities.

Between 1910 and 1970, Blacks moved from 14 states of the South, especially Alabama, Louisiana, and Mississippi, to the other three cultural (and census-designated) regions of the United States. More townspeople with urban skills moved during the second migration.  By the end of the Second Great Migration, Blacks had become an urbanized population. More than 80 percent lived in cities. A majority of 53 percent remained in the South, while 40 percent lived in the North and 7 percent in the West.

From the 1930s until 1977, Black Americans seeking borrowing capital for housing and businesses were discriminated against via the federal government legislated discriminatory lending practices for the Federal Housing Administration (FHA) via redlining. In 1977, the US Congress passed the Community Reinvestment Act, designed to encourage commercial banks and savings associations to help meet the needs of borrowers in all segments of their communities, including low- and moderate-income neighborhoods.

Later urban centers were drained further through the advent of mass car ownership, the marketing of suburbia as a location to move to, and the building of the Interstate Highway System. In North America, this shift manifested itself in strip malls, suburban retail and employment centers, and very low-density housing estates. Large areas of many northern cities in the United States experienced population decreases and a degradation of urban areas.

Inner-city property values declined and economically disadvantaged populations moved in. In the U.S., the new inner-city poor were often African-Americans that migrated from the South in the 1920s and 1930s. As they moved into traditional white European-American neighborhoods, ethnic frictions served to accelerate flight to the suburbs.

Early government policies included "urban renewal" and building of large scale housing projects for the poor. Urban renewal demolished entire neighborhoods in many inner cities; in many ways, it was a cause of urban decay rather than a remedy. Housing projects became crime-infested mistakes. These government efforts are now thought by many to have been misguided. 

For multiple reasons, some cities have rebounded from these policy mistakes. Meanwhile, some of the inner suburbs built in the 1950s and 60s are beginning the process of decay, as those who are living in the inner city are pushed out due to gentrification.

Without an identity, no one can gain a foothold, let alone a life that is worth living. It is not that folks are owed a living, it is the fact all human beings should and will have a chance to succeed. Today. It is on both sides of the tracks, White and Black, lack of money through economic downturn sees no color, nor there should be differences with a dividing line between people. It is affecting all colors, classes, and creeds and the sooner others understand this, it will and is changing.


The entitlement generation is over, the hands may still extended, by cities and government are broke!  There is no more available and we have a different real solution which will be a cohesive team effort close the increased crime gap, unemployment woes and placing trust, respect, and pride on the front porch for all to see.

Our first change is in the controlling of crime.  Right now, it is a “them and us” situation with bullying, intimidation, drug dealing, stealing to feed criminal habits and pure inhumane treatment of our follow man and woman.  Children are not just affected by what goes on around them, behind the closed doors, where domestic violence is rife, sexual abuse is part of the norm and a chance to survive is slim to none.  

Through those child’s eyes, the world is as it is, a total mess and they right now know no difference.  That is about to change in the zip codes of shame and the surrounding areas are targeted for social change.

The Pied Piper Project is a proven community and neighborhood model that when implemented with existing city and municipality laws, social code and the community itself.  They can see what can occur when a focused spotlight is highlighting the wants, needs, and demands of the residents.  Normality, like it, used to be in the times when people cared about each other.

The anti-social behavior has to be curtailed, stopped and removed for the neighborhood to ever have a chance to move forward.  It is the logical professionals in public safety that have to show the management of the city, from the Mayor down, why it has to change now, right now for any city USA, to have a chance to get out of the mire, before all are swallowed up and not spat out.

PUTTING VICTIMS FIRST –
MORE EFFECTIVE RESPONSES TO ANTI-SOCIAL BEHAVIOUR

The mistake of the past was to think that Government could fix the problem with a “one size fits all” model. It cannot. Anti-social behavior is a fundamentally local issue, one that looks and feels different in every single area, city, and state, in every neighborhood and to every solitary victim. The answers lie in local agencies and proven programs that respond to the needs of residents, victims, and communities. They must take the problem seriously, have the freedom to do what they know will make a difference, and have the right powers to act.

I know that public safety, police, local authorities and social landlords are doing a great deal to tackle anti-social behavior — but not this way - they need to adapt, maintain and accelerate their work, and focus more on the impact that anti-social behavior has on victims and the social structure of the community.

Local government's role should be to support these local agencies and private enterprise with solutions to provide them with the powers they need to do this. 

We know that the current powers do not work as well as they should. More than half of all Anti-Social Behavior Orders (ASBOs) are now breached at least once and those that do get breached, are breached more than four times on average.  Tightening of the community via community leaders and law enforcement is on the front burner.

We want to enable victims and communities. Too often people in a local area are desperate to have the behavior that's blighting their neighborhood dealt with, they just don't know how to get the local elected authorities to take action.

Neighborhood beat meetings will help, but we must support local communities by introducing new Community Triggers, such as the Pied Piper Project to compel agencies to respond to persistent anti­social behavior and community social change.

Using existing laws on the books already and introducing faster and more effective powers to stop the dangerous and yobbish behavior of those who make victims' lives a misery. The powers will include a new court order available on the conviction that will stop the behavior of the most destructive individuals and will address the underlying causes of that behavior.

The sentences and restrictions placed on the individuals are available and for discussion with the public safety directors and officials.

You want to make change contact and discuss, if not move on...
STOP THE PERPETUAL BETA PHENOMENON, 
BEFORE THE WAR ON THE STREETS
TAKES OVER US ALL

copyright 2017




Thursday, April 20, 2017

Online map tracks crimes for Hendersonville, NC residents


Online map tracks crimes for Hendersonville residents
By Andrew Mundhenk
Times-News Staff Writer 



Hendersonville residents have a new tool to find out what’s going on in their neck of the woods.

The Hendersonville Police Department have partnered to provide an updated online interactive map to inform the public about crime occurrences in the city.
The map, available on communitycrimemap.com, uses Google Maps to analyze and pinpoint crime data, providing basic information on specific incidents in the city limits.

“We feel that citizens have the right to know,” Police Chief Herbert Blake said. “We want to make these occurrences available to them.”

Residents can view a map and grid showing all of the crimes in their area, and sign up for neighborhood watch reports that automatically email a breakdown of recent crime activity. Residents can also look up crime occurrences within a specific range of dates.

The map automatically syncs with HPD’s records system to keep crime information updated online. The map cleans and geocodes crime data and then displays all the incidents on a Google map.

Residents can click on a specific occurrence, which will pull up basic information on the incident, including the type of crime, location, block-level address, date and time.

Blake believes the department can improve trust, initiate community engagement and hopefully prevent and solve crimes by making the mapping information available to the public.

“When people see that these things are happening in their neighborhood, they can actually take some steps to not become a victim of a crime, especially the larcenies in particular,” Blake said.

The department has used a similar online crime mapping program for several years, he added. This is a chance to enhance the information that is available.


Not only is it an update, but it saves the department money. Typically, agencies can spend thousands of dollars annually through other crime mapping programs. 

CommSmart Global Group, a LexisNexis Risk Solutions Partner offers the map as a free service to any law enforcement agency that wishes to participate.


copyright 2017


Wednesday, April 19, 2017

talk, talk... LEARN 'LIVE' ABOUT DIGITAL POLICING PORTFOLIO



UNDERSTAND WHY LAW ENFORCEMENT AGENCIES ARE GREEN WITH ENVY OVER OUR DIGITAL POLICING PORTFOLIO

TURN ON THE LIGHT BULB FOR COMMUNITY TRUST, RESPECT & PRIDE WITH DIGITAL POLICING PORTFOLIO

LET US OPEN UP OVER THE INTERNET & ANSWER YOUR QUESTIONS ON DIGITAL POLICING PORTFOLIO ‘LIVE’ !

YOUR AGENCY WITH US OPENLY TALKING DIGITAL POLICING
VIA ‘SKYPE’, ‘HANGOUTS’, ‘GO TO MEETING’ OR JUST A PLAIN OLD CONFERENCE CALL

LET US CONVERSE NOW!
COPYRIGHT 2017

Tuesday, April 18, 2017

The Most Costly Death a City and Police Department Will Ever Face!


In-Custody Deaths - Excited Delirium, It Not Only Kills, 
It Can Be Financial Ruin For a Department and a City.
By Nicholas Ashton, CEO/CIO, CommSmart Global Group


Being caught off guard as a police officer is not the situation we want to walk into.  It is hoped, that the 9/11 dispatcher has gleaned enough information from the caller to prepare us for the type of service call it is that we are attending.  

We then can source analytic based information, through Digital Policing methods where the officer can pull more direct information from the database to more prepare. 

Sometimes though, we have to fly by the seat of our pants and be ready for any eventuality.

Arriving on the scene and observing a crazed individual running among traffic or inside a house being violent and deranged is not a pretty sight.  Then, when they take no heed to your commands whatsoever, what are you going to do to subdue and control? 

Now you must eliminate the risks to all, including the culprit.  Training has taught us to control with the best methods at hand including tasering, fighting and a good old dog pile on the rabbit.  

All applications that are used in the field have their successes, but we have seen the failures and really never knew why.

Excited Delirium or Bell’s Mania is contributing to in-custody deaths worldwide.  Last year alone we saw some 360 deaths that are connected in some way to this dire event. It is not just the death, it is the legal costs that follow. 

One of the things that can cause excited delirium is stimulant abuse, particularly PCP, cocaine, or methamphetamine. 


However, people can have excited delirium with no drug use.

The symptoms of excited delirium include:

· Paranoia

· Disorientation

· Hyper-aggression

· Tachycardia

· Hallucination

· Incoherent speech or shouting

· Superhuman strength when trying to be restrained

· Hyperthermia


Hypothermia would explain why some of these people tear off their clothes and attack others whilst running naked through the streets, disregarding all commands. 


There are many descriptions to be found in medical journals and the Internet.

Excited (or agitated) delirium is characterized by agitation, aggression, acute distress and sudden death, often in the pre-hospital care setting. It is typically associated with the use of drugs that alter dopamine processing, hypothermia and, most notably, sometimes with the death of the affected person in the custody of law enforcement. Subjects typically die from cardiopulmonary arrest, although the cause is debated. Unfortunately, an adequate treatment plan has yet to be established, in part due to the fact that most patients die before hospital arrival. While there is still much to be discovered about the pathophysiology and treatment, it is hoped that this extensive review will provide both police and medical personnel with the information necessary to recognize and respond appropriately to excited delirium.

Excited Delirium (EXD), first described in the mid-1800’s, has been referred to by many other names – Bell’s mania, lethal catatonia, acute exhaustive mania and agitated delirium. Regardless of the label used, all accounts describe almost the exact same sequence of events: delirium with agitation (fear, panic, shouting, violence and hyperactivity), sudden cessation of struggle, respiratory arrest, and death. In the majority of cases, unexpected strength and signs of hypothermia are described as well. While the incidence of EXD is not known, the purpose of this review is to identify what is known or suspected about the pathophysiology, outcomes and management options associated with EXD to assist medical professionals in the future.

EXD has gained increasing public attention recently due to the number of post-mortem explanations offered by medical examiners regarding the death of individuals being restrained by police or being taken into custody. This diagnosis has caused concern because EXD is not a currently recognized medical or psychiatric diagnosis according to either the Diagnostic and Statistical Manual of Mental Disorders (DSM-IVTR) of the American Psychiatric Association or the International Classification of Diseases (ICD-9) of the World Health Organization. 


Likewise, the authors of one review article found enough evidence in the literature to suggest that excited delirium, rhabdomyolysis, and neuroleptic malignant syndrome might represent the clinical spectrum of a single disease. Although more research is needed to elucidate cause and effect, it is important to note that a lack of recognition of the condition in the context of law enforcement activities does not negate the significance of the behavioral and physical signs referred to as EXD. For instance, one important study found that only 18 of 214 individuals identified as having EXD died while being restrained or taken into custody. If anything, the possible association with other life-threatening syndromes only gives impetus to the need for critical emergency medical intervention when encountering a person thought to be in a state of excited delirium.

Although reports of patients with similar symptoms first appeared in the 19th century, the first modern mention of EXD was in 1985. The presentation of excited delirium occurs with a sudden onset, with symptoms of bizarre and/or aggressive behavior, shouting, paranoia, panic, violence toward others, unexpected physical strength and hypothermia  An extensive review of reported case series reveals that in a majority of cases EXD was precipitated by stimulant drug use and in much fewer cases psychiatric illness (such as mania, depression, or schizophrenia) or systemic illness. Methamphetamine, PCP, and LSD have been reported in a few series, but by far the most prevalent drug of abuse found on toxicology screening was cocaine. 


Since the victims frequently die while being restrained or in the custody of law enforcement, there has been speculation over the years of police brutality being the underlying cause. However, it is important to note that the vast majority of deaths occur suddenly prior to capture, in the emergency department (ED), or unwitnessed at home.

Prior to 1985 most reported cases of sudden death from cocaine intoxication involved “body stuffers” who died secondary to massively high exposure to the drug after packets they were carrying burst. 


A report published by Wetli and Fishbain in 1985 was one of the first case series to examine recreational cocaine users who died following episodes of excited delirium. They noticed that these deaths differed in both presentation and average blood cocaine concentrations from typical cocaine overdose fatalities. In fact, cases of agitated delirium were often associated with lower blood levels of cocaine. Explorations by Pollanen et al and Ruttenber et al showed blood levels of cocaine in EXD cases to be similar to levels found in recreational cocaine users and much lower than levels found in people who died from cocaine-associated intoxication. Moreover, the reports found that the blood levels of benzoylecgonine, the primary metabolite of cocaine, in the cocaine-associated EXD cases were higher than in recreational users, suggesting the cocaine use prior to death was consistent with recent “binge” use. More recently, Stephens et al., in an analysis of the significance of cocaine upon a specific death, confirmed that a pattern of chronic cocaine use characterized by repeated binges is associated with the development of fatal EXD.

In 2013 forward, especially today, we are seeing more and more cases where Zombie drugs are being cited as the cause. This includes “Bath Salts”, readily being sold over the counter and through the Internet by retail sites such as Amazon.com.


No one likes death, especially an in-custody death on your watch and it is becoming more common in the last three years and now is nearly a daily occurrence.

It has reached a point where we cannot ignore the problem any longer.  We must take responsibility for the monetary liabilities being placed on departments and municipalities in the form of civil lawsuits.

The action that is required is one of pure understanding of what we have walked into.  It is recognizing the scene that is unraveling in front of our eyes and how will handle the situation.  It is all tied to a chain of events of which, you were not present at the onset and you will only have to guess the story line.

Training assists on handling all the steps that will protect the individual, the officer, and the city or municipality.  It is the documentation and the reports that will assist your attorneys in the following civil court cases.

You must afford to have all preventive steps to be taken.

Shoring up your Standard Operating Procedures and having team strategy in protecting your citizens, police officers, medics, emergency room doctors, medical examiners, city, county or state lawyers is of the utmost importance.  Civil lawsuits when an in-custody death occurs are expensive to defend and if you lose, even bankrupt a city.

Training your whole operation in how to handle this in-custody death phenomenon which is costing us all dearly, most be a priority.  Budget cuts have reduced your resources, so why risk this situation?


WE are in the NOW and
KEEP YOU; in the KNOW…

www.commsmartglobalgroup.com

Call: +1 (515) 300.6130



Copyright 2017

Friday, April 14, 2017

Be Good So They Can't Ignore You...


Be Good So They Can't Ignore You...
by Nicholas Ashton, CEO/CIO, CommSmart Global Group

It is a fact that in this fast pace environment, trust in anything has been diminished. Even Einstein is questioned or Madam Curie dissected to the point of mistrust in all they are to supposed to have said or achieved.

The bomb, bullet, beheadings and political correctness have captured center stage.  Not a headline goes by without the spillage of blood somewhere.  In this instant information age, which in some cases are not the real facts, we live and breath on deceptive and erroneous, false information.  Who do you believe anymore?

So-called religious factions tell you that their God is better than your God and GM states that their cars and trucks are better than Fords!  Well, my washing powder gets my clothes whiter than yours, so there!

Demands are made for us all to be as completely honest in all we do. There are those that do not like that we market our wares and have an ulterior motive in statements we make. Of course, we do, it is a marketing world with half truths abounding like "fly balls" at a baseball game. It seems that anything to do with marketing is not to be trusted. Does that go for political wannabes too?


Steve Martin, that wild and crazy guy, is quoted as saying "Be good so they can't ignore you".  Well, I am that kind guy!  Not perfect, rough around the edges and have certainly changed over the years.  I have, like us all, evolved, learned lessons and evoke that knowledge on a daily basis for the common good of us all.  

Grumpy, argumentative and stubborn can also be adjectives you can loosely attach to my persona.  Pedantic, but not perfect is an understatement!  I do not make statements that cannot be backed up or verified.  Today I am proud to be part of a team that can lay it on the line when it comes to getting it right. Especially on the security of information or all data in motion.

Having cut my teeth in counter-terrorism and seeing the horror of man, I fully understand that the human race is a sadistic, grotesque group of conniving bastards, to say the least. 

Entering the world of computers, in 1976, bringing that terroristic mindset to the world of noughts and zeros, has made me fully understand both worlds and even more so today.

Some twenty-five later, being called back to share my counter-terrorism expertise in the Iraq conflict changed my thinking.  Internet communications were in its infancy and what we term "normal" communication was changing right under our noses.  

The initial attack on Baghdad was controlled from the back of a truck on the outskirts of the city with two laptops and the Internet.  Truly a major attack through what we now call the Internet of Things (IoT)! 

The other real factor was creating the ability to hear the "chatter of the streets" or Atmospherics, as we call it.  Mashed old fashion listening by humans with disruptive technology to enhance our overall success.  For instance, the digital pen and paper.  Who would question someone writing notes in a cafe on a notepad?  Ah, if the pen is digital and everything that is being written is transmitted via the cell phone to another source a world away.  With pinpoint GPS accuracy or location and solid information.  That is the mindset we have created for use in these cyber terroristic times.

Cyber terrorists cost more worldwide that physical blood-curdling terrorism and are ignored by all. 

Financial hackers affect billions annually and cost every single one of our time, money and aggravation, which we can ill-afford.

Why then do you individually download APPS to your Smartphones, knowing full well that the APP is spying on you and can copy all your personal information?

Why do corporations, who demand you give them freely all your financial information and I.D. Numbers never protect you from the hacker?


Is it that we are risk takers, gamblers or just plain stupid?

Corporate Board members, Chief Executive Officers are employees and can be fired or dismissed at will.  Their failure is obvious and Shareholders and Customers alike should screaming Blue Bloody Murder over these daily cyber thefts!

Then again as individuals, YOU must understand how to protect your own information too!

If you won't WE will!

Our Red Tagged Division was formed from a successful group of "like-minded" corporate individuals who are far from the "norm".  Collectively we know our cyber security business inside out and from both sides of the cyber fence. Approaching with candor previously unknown in the "geek and nerd" world of computers.

No one and we mean no one has the mind or tool set to combat this aggressive and progressive dire issue.  Hacking, Phishing, and Man in the Middle Brutal Attacks are not slowing down and corporately the public is being compromised with extreme cost.

Who we are?
  • Origin in Counter Terrorism from 1976
  • Global organization with offices in Europe and US
  • Trusted Partnerships with specialists
  • Cyber Forensic Archaeologists
  • Specialized in Cyber Security
  • Hands-On Security Consultants
  • Security Innovators
Importantly we can talk one on one. Red Tagged is not there to slap or embarrass you or your Information Technology Department. 

Red Tagged is here to show you your issues, recommend security changes and importantly, leave you with on-going security measures in "real time" to protect all your daily and future needs.  Importantly your shareholders, customers, and clients.
It is all about Duty of Care and Corporate Governance!

So in true Red Tagged style, Do Not Ignore Us!

We Are Not Going To Ignore The Cyber Terroristic Issues!









copyright 1976 - 2017