Tuesday, May 9, 2017

The Art of Conversation Without Moving Your Lips!


Social Media Interaction
The Art of Conversation Without Moving Your Lips!
By Nicholas Ashton, CEO/CIO, CommSmart Global Group

How do you wrap your communications around your fingers and thumbs and still be a successful communicator? 

Simple, learn to type short, sharp statements without anger or retribution.  Concise statements and questions will reach your intended and publicly receptive audience.

Fingers and Thumbs Can and Do Control the Art of Conversation!

Social media is sorting out the ‘wheat from the chaff’ and those that use anger, nonsensical verbiage or pure trolls, will fall and stumble by the wayside. Just like a true debate, those that have no viable statement cease to speak and move on.

Social media is the most excellent means of:
  • placing significant information
  • calls to action
  • marketing facts
  • product placement
  • public event particulars
  • asking those all important questions 

All to draw attention and cause dialogue.

Social Media is an Art Form that we all can participate in.  Just like a writer, painter or social wall fly, it is a precise means of exercising your points of view.

Prominently, it is free, insomuch that it only takes your time to produce.  The quality of statements is a priority and this why corporations, small business and Public Safety (police, fire, and EMS) are expanding their digital writings.

Working with your clients and community to inform them there is a ‘New Town Crier’ at your fingertips on your Smartphone, which goes everywhere with you.

Signing up your customers, community businesses, and the public to understand this, is the most defined means of communications ever! 

Fully understanding ‘The Art of Fingers & Thumbs Conversation’ is a supreme priority for us all.  We are not talking anymore, we have our heads down, pressing keys on a smartphone and is not quality time. 

It is though being used by a majority that cannot live without information.  It is like they have an insatiable appetite for facts, data, digital conversation and gossip.

Social media is the search engine of society. 

When it comes to products, travel, vacations, even which hotel to stay at, social media, Twitter, Facebook etc. are used far more than Google.  You trust your friends within social media for their opinions and experiences.

Some five years ago in the U.K., the Borough of Lambeth police agency started using social media, it was a direct change in communications skills within the borough.  Today it is stronger, although all law enforcement needs to have refresher courses on how to use social media more successfully and with compliance. 

It has changed and we can change it more for the better for you. It is not going away and only getting stronger if you can control your fingers and thumbs!

CommSmart Global Group, a LexisNexis Risk Solutions Partner uses social media to delve deeper into how criminals use this communications system.  It affords us more information so our crime analytics and predictive analysis are the success they are today.

Our social skill sets are available globally with cost effective coaching and mentoring for corporations, small businesses, via your Chamber of Commerce and global law enforcement.

Converse? 


Use your Fingers & Thumbs to connect to us and see digitally where your improvements will lead.



Wednesday, May 3, 2017

INCREASE STOP & SEARCH - The Fear Factor Is Within Over Zealous Control Freaks.

INCREASE STOP & SEARCH
The Fear Factor Is Within Over Zealous Control Freaks.
by Nicholas Ashton, CEO/CIO, CommSmart Global Group, a LexisNexis Risk Solution Partner 



Policing is simple, ask Sir Robert Peel via his Nine Peelian Principles, with the added Tenth Peelian Principle, Digital Policing technology.  

The magic dust is not the  'control freaks' who are power crazy with pips on their shoulders!  Decision making is a simplistic 'art form' that seems to have eluded management on all levels, especially from Public Safety aspects!

This has been CommSmart Global Group, a LexisNexis Risk Solutions Partner achieved mission since Day One! 

Not to sound like a broken record, but, 'The People are the Police and the Police are the People'!  

You all come from the same streets, communities, so start working cohesively, instead of this messed up 'THEM & US' SYNDROME.  

Get On the Stick, before YOU are the DEADLY Statistic!


Converse, we do not bite!



copyright 2017


Monday, May 1, 2017

Swipe That! Credit/Debit Card Hack, The Communists Always Want It All!

Credit/Debit Card Hack, The Communists Always Want It All!
By Nicholas Ashton, CEO/CIO, CommSmart Global Group

Do not just blame the Russians and a Ukrainian for hacking into databases containing credit/debit card information. It was there for the taking, as the
banks and data silos had open doors to let them walk right in!

For over seven years they penetrated computer networks of more than a dozen major American and international corporations, stealing and selling at least 160 million credit and debit card numbers, resulting in losses of hundreds of millions of dollars.

The individuals who purchased the credit and debit card numbers and associated data from the hacking organization resold them through online forums or directly to others known as "cashers," the indictment said. According to the indictment, U.S. credit card numbers sold for about $10 each; Canadian
numbers were $15 and European ones $50.

The credit/debit cards used in the USA are outdated, obsolete and downright open invitation to the hacker!

Yes, we have changed to a chip solution, sadly not all retailers have the correct credit/debit card machines to cope.  If you get hacked through their failure to upgrade, it is a nightmare to get your money back.

4 digit pin numbers are the easiest to crack! If you visit the web, you find a YouTube video to assist you in achieving the end result of theft.

The rest of the world does use Smart credit/debit cards, which are far harder to break into and have so many more security options.

Smart Chip is a credit card technology where cards are embedded with chips and a cardholder must put in their pin or sign for each transaction to be approved. 


With “chip & pin” especially, this is an ultra-secure method that makes it much harder for credit card hackers and fraudsters to steal from consumers since, rather than just stealing the information contained in a card’s magnetic strip, they’d have to know the carrier’s pin number as well. 

The other type of chip card, “chip & signature,” function more like US swipe cards, only they can be used with portable electronic readers that require you to insert the card rather than swipe it, and then sign for it as you would with a regular old swipe card. Although chip & pins are prevalent in Europe, the cards issued in the US with chips tend to be overwhelmingly chip & signature, so you might still have some issues using them at certain merchants, but having a chip at all can be a big help when using cards at ticket machines or other vendors that require a chip of some sort.

Most US cards are just “swipe and sign” cards with a simple magnetic strip
and the verification of signature standing between you and credit card fraud. From time to time, US swipe cards also make it more difficult to charge things while abroad where many merchants use mobile credit card portals where you stick your card into a slot and enter your pin into a keyboard rather than swiping it through a reader. While many merchants, hotels, and restaurants let you use your swipe cards, many, especially in Europe, do not, including some restaurants, hotels and even public transport.

The banks say it is too expensive to change over to the newer technology, say what? Look how much it is costing in money loss, time for the hacked consumer to report and obtain new cards. Millions!

Challenge your bank, as the new technology is smarter than your bankers!


WE are in the NOW and
KEEP YOU; in the KNOW…

www.commsmartglobalgroup.com

Call: +1 (515) 330.6130




Copyright 2017

Sunday, April 23, 2017

The Poop on Red Robin’s - Customer Service & Lack There Of...

The Poop on Red Robin’s
By Nicholas Ashton

A corporate response would be nice!

April 22nd, 2017, Earth Day, my birthday and one screwed up American Eatery.

Certainly, the lack of management, training, customer service, and professionalism flew out of the cuckoo’s nest this day!

What started out as a relaxing day of a Cracker Barrel breakfast, now there is a professional operation that should be the envy of the restaurant trade, ended at a Robin Robin’s in Des Moines, Iowa

I mean ended!

Was not interested in their ‘Free Birthday Burger’ as I don’t eat beef, much to the annoyance of Iowa Beef Farmers. 

Gout! Beef inflames my gout and no cow is going to annoy me or pain me that much!

Seating was quick, ordered an Onion Tower, which was a greasy delight.  We were surrounded by tables full to the brim who had been seated way before our ‘bums’ hit the chairs.  Yes, they were waiting and waiting. 

Our order was taken for a chicken sandwich and good ole’ Fish & Chips, American style.

The wait was more than extreme and had I clear view of the kitchen, cooks, line managers, and servers, which to my dismay was atrocious in many derogatory ways in running a kitchen of such a large operation.

The surrounding tables were still not acknowledged and our food was either being hatched, laid or cracked with the Fish still in the Atlantic waiting to be caught by some trawler or other and the potatoes in the field spouting.

The other tables were now being attended to after a good twenty minutes and our awaited food arrived.  I broke off a piece of fish with my fingers as us Brits do and it was cold, I don’t mean sea water cold, I mean cold!  The chips, the same way.  Not acceptable at all and this ‘straight talking’ guy will not sit silently!  It is our right to enter an eatery and expect to receive what is advertised on the menu in a reasonable and professional manner.

Did not happen!

The waitress came over and asked how the meal was, I explained directly it was cold, to take it away and not bother replacing it.  (I know what goes with replacement food and to someone who challenges so called professionals!)
She took the plate back to the kitchen and I saw her dump the food in a bin.  She never sought out management at all.

She did return and I explained that she should have sought out management and instead that she did so. 

Management?  The excuse who came to our table was more than pathetic and only hardened my initial thoughts of the service and cold food that had arrived at our table.

First words out of her mouth were an excuse!  I am only the floor supervisor, she states, the General Manager is an on weekend off.  I am new at this… I fully understand, I know we have a problem!

I explained my issues and stated I understand the food business extremely well.  The kitchen line manager was in my view at all time and it was not a competent crew at all.  The work ethic was missing completely!

Food service is not a game, it is worth billions of dollars a year and can be lost in the wink of an eye or through ‘Fingers & Thumbs’ with social media.
The excuses from the temporary management were abysmal, pathetic and an insult!

What should have happened never entered this person’s head, was never given as training to this individual, who was put in an invidious position and represented the whole company more than poorly.

Look, things go wrong, but in plain sight and who the hell can mess up Fish & Chips? 

‘Red Robin’s’ can and does!

A piece of advice to all, including Red Robin’s local management, regional managers, CEO, and shareholders, get your act together and stop thinking that a little hiccup will go away, it will not.

What should have happened was empathy for the client who is worth more than one meal to the eatery chain and the wait-staff who rely on tips.

Let me suggest:
  • I am so sorry for your experience, it is not the norm! 
  • Have you eaten with us previously?
  • What will it take to get you to come back at another time and let us make it right for you?
  • If you will allow us to do that, I will be very happy for you to have the meal of your choice on us and will give you my personal card and voucher for this.
  • That simple and customer service etiquette that reaches out to the upset customer.

At least twenty-five other people that were at surrounding tables had a terrible dining experience yesterday, ‘Earth Day’ which in Red Robin’s case should have been called ‘What on Earth Do You Think You Were Doing Day’!

In the world of social media ‘Tweets’ reach millions and in this case the Red Robin was singing the wrong song!

Some Major Lessons to be Learned, If Arrogance Does Not Get in the Way!


Friday, April 21, 2017

Anti-social behavior spills into the workplace too!


Stop the Perpetual Beta Phenomenon...  
Stop the World, I Want To Jump Off!

Really!

By Nicholas Ashton, CEO/CIO, CommSmart Global Group


The perpetual beta phenomenon is a natural effect of a lack of purposeful execution.

Jeneva Ray, who is part of a solutions think-tank with GLIA, shows examples can be drawn with stereotypical Silicon Valley teams.

“It's common among Silicon Valley incubators and Venture Capitalists (such as Y Combinator, seed for startups) to require that the founding team is balanced - that it have the business know-how as well as the technical know-how.  These are contrasting, but complementary skills.  Technical know-how easily leads to many changes - the "perpetual beta", for example, and without the business aspect easily falls apart.  It's not hard to imagine a great website designer and a great database developer collaborating with great results but the little effect - it needs more than great ideas and a product to make a business.”

Now that we have an idea of what doesn't work, let's look at examples of success.

We shall use Google as an example.  

Google knows that it's a business first. The company's biggest resource is its people, and its bread and butter are advertising.  It encourages employees' involvement and innovation in new fields and makes plans to make the ideas a profitable reality.  This is what created the vast proliferation of other Google properties.  Some succeeded wildly (like Ad-words), and were refined from HTML-only templates to a pioneering interface.  Other ideas failed before they became reality (like Buzz and its transformation into what became Google+).  Still, other ideas have been extremely slow to pick up but have a great vision (like Google Checkout), and some ideas are still in the skunk-works (like Google Glasses was about two years ago).  The difference is - too often - execution strategies, and the quality of the strategy significantly affected the future of the product line.  Investment becomes so high and entraps the ability to go to the market and earn the revenue to continue.

Apple is also a great example.  It created some unprofitable but inspiring products (like the Newton), and it created some wildly profitable products (like its iPod/iTunes and the now the Apple Watch, which has become a comprehensive platform), and it even created some average products (like the PowerPC Macintosh).  The significant difference in its offerings is, again, execution. 

Bringing home the Bacon, so to speak, with no excuse to my many Muslim and Jewish friends. 

Execution strategies can come in many flavors.  Some strategies work, and others don't, and others are assumed to not work.  This is another topic entirely, but the worst thing you can do is to not have a direction at all.  

Let us now turn the direction away for highbrow technology business to street-level problems and societal blight.  Yes, there is such a stain on our landscape that others only wish could be swept under the carpet.  

Many of you close your eyes and turn your back on the issues that will close your doors and possibly, end your life!

It is said, urban decay (also known as urban rot and urban blight) is the process whereby a previously functioning city, or part of a city, falls into disrepair and decrepitude. It may feature deindustrialization, depopulation or changing population, economic restructuring, abandoned buildings, high local unemployment, fragmented families, political disenfranchisement, increased crime, and a desolate, inhospitable city landscape. Social rat holes that house people who really do not deserve this cloak of despair.

Since the 1970s and 1980s, urban decay has been associated with Western cities, especially in North America and parts of Europe. Since then, major structural changes in global economies, transportation, and government policy created the economic and then the social conditions resulting in urban decay.
Many have politically attempted to make a change, sadly the ways and means are personal to the political group and the underlying motive means failure.

It is back to perpetual beta and the end is never in sight and taken to a real solution that can bring these neighborhoods to the level of competency.  Livable, social acceptance, reduced or removed crime, removal of the drug supermarket and more over the intimidation.

That has a means to stop!  Listen… The Pied Piper is here…

A little-collected history first, in the United States, the white middle class gradually left the cities for suburban areas because of higher crime rates and perceived danger caused by Colored-American migration north toward cities after World War I (the Great Migration)---the so-called "white flight" phenomenon.

Some historians differentiate between the first Great Migration (1910–1930), numbering about 1.6 million Black migrants who left mostly Southern rural areas to migrate to northern and Midwestern industrial cities, and, after a lull during the Great Depression, a Second Great Migration (1940 to 1970), in which 5 million or more Blacks moved, including many to California and various western cities.

Between 1910 and 1970, Blacks moved from 14 states of the South, especially Alabama, Louisiana, and Mississippi, to the other three cultural (and census-designated) regions of the United States. More townspeople with urban skills moved during the second migration.  By the end of the Second Great Migration, Blacks had become an urbanized population. More than 80 percent lived in cities. A majority of 53 percent remained in the South, while 40 percent lived in the North and 7 percent in the West.

From the 1930s until 1977, Black Americans seeking borrowing capital for housing and businesses were discriminated against via the federal government legislated discriminatory lending practices for the Federal Housing Administration (FHA) via redlining. In 1977, the US Congress passed the Community Reinvestment Act, designed to encourage commercial banks and savings associations to help meet the needs of borrowers in all segments of their communities, including low- and moderate-income neighborhoods.

Later urban centers were drained further through the advent of mass car ownership, the marketing of suburbia as a location to move to, and the building of the Interstate Highway System. In North America, this shift manifested itself in strip malls, suburban retail and employment centers, and very low-density housing estates. Large areas of many northern cities in the United States experienced population decreases and a degradation of urban areas.

Inner-city property values declined and economically disadvantaged populations moved in. In the U.S., the new inner-city poor were often African-Americans that migrated from the South in the 1920s and 1930s. As they moved into traditional white European-American neighborhoods, ethnic frictions served to accelerate flight to the suburbs.

Early government policies included "urban renewal" and building of large scale housing projects for the poor. Urban renewal demolished entire neighborhoods in many inner cities; in many ways, it was a cause of urban decay rather than a remedy. Housing projects became crime-infested mistakes. These government efforts are now thought by many to have been misguided. 

For multiple reasons, some cities have rebounded from these policy mistakes. Meanwhile, some of the inner suburbs built in the 1950s and 60s are beginning the process of decay, as those who are living in the inner city are pushed out due to gentrification.

Without an identity, no one can gain a foothold, let alone a life that is worth living. It is not that folks are owed a living, it is the fact all human beings should and will have a chance to succeed. Today. It is on both sides of the tracks, White and Black, lack of money through economic downturn sees no color, nor there should be differences with a dividing line between people. It is affecting all colors, classes, and creeds and the sooner others understand this, it will and is changing.


The entitlement generation is over, the hands may still extended, by cities and government are broke!  There is no more available and we have a different real solution which will be a cohesive team effort close the increased crime gap, unemployment woes and placing trust, respect, and pride on the front porch for all to see.

Our first change is in the controlling of crime.  Right now, it is a “them and us” situation with bullying, intimidation, drug dealing, stealing to feed criminal habits and pure inhumane treatment of our follow man and woman.  Children are not just affected by what goes on around them, behind the closed doors, where domestic violence is rife, sexual abuse is part of the norm and a chance to survive is slim to none.  

Through those child’s eyes, the world is as it is, a total mess and they right now know no difference.  That is about to change in the zip codes of shame and the surrounding areas are targeted for social change.

The Pied Piper Project is a proven community and neighborhood model that when implemented with existing city and municipality laws, social code and the community itself.  They can see what can occur when a focused spotlight is highlighting the wants, needs, and demands of the residents.  Normality, like it, used to be in the times when people cared about each other.

The anti-social behavior has to be curtailed, stopped and removed for the neighborhood to ever have a chance to move forward.  It is the logical professionals in public safety that have to show the management of the city, from the Mayor down, why it has to change now, right now for any city USA, to have a chance to get out of the mire, before all are swallowed up and not spat out.

PUTTING VICTIMS FIRST –
MORE EFFECTIVE RESPONSES TO ANTI-SOCIAL BEHAVIOUR

The mistake of the past was to think that Government could fix the problem with a “one size fits all” model. It cannot. Anti-social behavior is a fundamentally local issue, one that looks and feels different in every single area, city, and state, in every neighborhood and to every solitary victim. The answers lie in local agencies and proven programs that respond to the needs of residents, victims, and communities. They must take the problem seriously, have the freedom to do what they know will make a difference, and have the right powers to act.

I know that public safety, police, local authorities and social landlords are doing a great deal to tackle anti-social behavior — but not this way - they need to adapt, maintain and accelerate their work, and focus more on the impact that anti-social behavior has on victims and the social structure of the community.

Local government's role should be to support these local agencies and private enterprise with solutions to provide them with the powers they need to do this. 

We know that the current powers do not work as well as they should. More than half of all Anti-Social Behavior Orders (ASBOs) are now breached at least once and those that do get breached, are breached more than four times on average.  Tightening of the community via community leaders and law enforcement is on the front burner.

We want to enable victims and communities. Too often people in a local area are desperate to have the behavior that's blighting their neighborhood dealt with, they just don't know how to get the local elected authorities to take action.

Neighborhood beat meetings will help, but we must support local communities by introducing new Community Triggers, such as the Pied Piper Project to compel agencies to respond to persistent anti­social behavior and community social change.

Using existing laws on the books already and introducing faster and more effective powers to stop the dangerous and yobbish behavior of those who make victims' lives a misery. The powers will include a new court order available on the conviction that will stop the behavior of the most destructive individuals and will address the underlying causes of that behavior.

The sentences and restrictions placed on the individuals are available and for discussion with the public safety directors and officials.

You want to make change contact and discuss, if not move on...
STOP THE PERPETUAL BETA PHENOMENON, 
BEFORE THE WAR ON THE STREETS
TAKES OVER US ALL

copyright 2017




Thursday, April 20, 2017

Online map tracks crimes for Hendersonville, NC residents


Online map tracks crimes for Hendersonville residents
By Andrew Mundhenk
Times-News Staff Writer 



Hendersonville residents have a new tool to find out what’s going on in their neck of the woods.

The Hendersonville Police Department have partnered to provide an updated online interactive map to inform the public about crime occurrences in the city.
The map, available on communitycrimemap.com, uses Google Maps to analyze and pinpoint crime data, providing basic information on specific incidents in the city limits.

“We feel that citizens have the right to know,” Police Chief Herbert Blake said. “We want to make these occurrences available to them.”

Residents can view a map and grid showing all of the crimes in their area, and sign up for neighborhood watch reports that automatically email a breakdown of recent crime activity. Residents can also look up crime occurrences within a specific range of dates.

The map automatically syncs with HPD’s records system to keep crime information updated online. The map cleans and geocodes crime data and then displays all the incidents on a Google map.

Residents can click on a specific occurrence, which will pull up basic information on the incident, including the type of crime, location, block-level address, date and time.

Blake believes the department can improve trust, initiate community engagement and hopefully prevent and solve crimes by making the mapping information available to the public.

“When people see that these things are happening in their neighborhood, they can actually take some steps to not become a victim of a crime, especially the larcenies in particular,” Blake said.

The department has used a similar online crime mapping program for several years, he added. This is a chance to enhance the information that is available.


Not only is it an update, but it saves the department money. Typically, agencies can spend thousands of dollars annually through other crime mapping programs. 

CommSmart Global Group, a LexisNexis Risk Solutions Partner offers the map as a free service to any law enforcement agency that wishes to participate.


copyright 2017


Wednesday, April 19, 2017

talk, talk... LEARN 'LIVE' ABOUT DIGITAL POLICING PORTFOLIO



UNDERSTAND WHY LAW ENFORCEMENT AGENCIES ARE GREEN WITH ENVY OVER OUR DIGITAL POLICING PORTFOLIO

TURN ON THE LIGHT BULB FOR COMMUNITY TRUST, RESPECT & PRIDE WITH DIGITAL POLICING PORTFOLIO

LET US OPEN UP OVER THE INTERNET & ANSWER YOUR QUESTIONS ON DIGITAL POLICING PORTFOLIO ‘LIVE’ !

YOUR AGENCY WITH US OPENLY TALKING DIGITAL POLICING
VIA ‘SKYPE’, ‘HANGOUTS’, ‘GO TO MEETING’ OR JUST A PLAIN OLD CONFERENCE CALL

LET US CONVERSE NOW!
COPYRIGHT 2017