Friday, April 28, 2017

To Some, Friday Cannot Come Soon Enough!

What Excuse is it Today?
.By Nicholas Ashton, CEO/CIO, CommSmart Global Group 

Why is the world full of excuse creating people?  

They say knowledge is power, why then, do people find lame excuses not to do something and pre-judge the requester? 

Is it ignorance or do they know not what they do?

So where am I going with this?  

Simple, in our line of business (Crime/Predictive Analytics, Community Crime Mapping, Social Media Interaction, Fraud and Community Rejuvenation), we are viewed by some, as a threat, a threat against the pure insecurity of the individual’s job.  They think we are going to take it away, in what in their mind, is rightfully theirs.

“It is better to offer no excuse than a bad one.”
George Washington


“He that is good for making excuses is seldom good for anything else.”
Benjamin Franklin

I have heard excuses from professionals worldwide and I must admit in my early days, I might have used a few myself.  The difference is, someone showed me the errors of my ways.  We are never too old or stubborn to continue learning.

Yesterday was a prime example of a “pre-judger”, when someone starts the conversation with the word’s “I am the assistant *****, and have been told to call you, this some sort of sales call, looked at your web and we don’t have the budget, so we are not interested.”  I know that I dealing a person who is pre-judgmental and is totally insecure.  In fact, they may have drawn the short straw and was told to get rid of me.

Firstly, the budget issue is a non-starter, to begin with!  Of course, it is not in the budget, you have not had the common sense to even listen to what it is and I can tell, that being a mind reader, is not on the resume.  Making the statement it is some sort of sales call, is used as a “put-down” in most cases, an insult if you like.  

We would have no world without salesmen and women!  It is a world of marketing from the day you are born, ‘til the day you die and someone sold your family the funeral package, including the urn, casket, headstone and the dead floral arrangements.

I feel so sorry for the pre-judgers of the world and those they represent.  In a, protect and serve situation, this is dangerous for the citizenry and the fellow workers.  To refuse to meet with someone or an entity that is a successful part of society, who is not wanting to take away the, so called power of authority, but to enhance and assist a community to be safer, is foolish and an insult to those they supposedly serve.

The CommSmart Global Group  Group of Companies is a Circle of Fire in the quiver of public safety, which includes law enforcement, EMS, Fire and all parts of government that interface with the public.  Professionals, through and through and are able to take, the so-called slighted remarks, of those that really do not understand the world of law enforcement in the year 2017 and beyond.  It is they that slapped the faces of their citizens, you missed my cheek completely.

I will tell you, our team, across the country and around the world, are passionate about what we do.  We are serious in the regard of solving the crime, understanding the now of events.  As former law enforcement, which the majority of our staff are, we have the empathy of the situation.  Our low key, listening, and understanding is like no other company in this industry of public safety, we care from the bottom our hearts, living and breathing the day to day events of professional public safety officials and their hierarchy of management.

Just because of a couple of us, I included, have strong British accents, don’t think we are trying to, tell you what to do, or just because we are from the other side of the pond, we have no idea of how it is done in this country of the USA.  This is our country, we live here and are dedicated to making the communities we live in, safer for all.

Where was I? Oh, back to the individual that started all of this yesterday. What you did is proving my point, excuses do not cut it in 2017.  I am able to face the individuals, shake their hand, sit across the table and be logical human beings, who can learn from each other and impart knowledge and understanding, that there are others that know more than us and are willing to share.

“Do not make excuses, whether it's your fault or not.”
George S. Patton Jr.

So is there an assistant *****, or mayor of a city that would like to start over and support the citizens of their municipality with law enforcement tools that can make life safer, more cost effect with the resources and up to speed on the daily changes in the world?  Or do I just use my favorite four letter word?


Take a look at what we are about from just one of our applications:

WE are in the NOW and
KEEP YOU; in the KNOW…
Call: +1 (515) 300.6130

copyright 2017

Sunday, April 23, 2017

The Poop on Red Robin’s - Customer Service & Lack There Of...

The Poop on Red Robin’s
By Nicholas Ashton

A corporate response would be nice!

April 22nd, 2017, Earth Day, my birthday and one screwed up American Eatery.

Certainly, the lack of management, training, customer service, and professionalism flew out of the cuckoo’s nest this day!

What started out as a relaxing day of a Cracker Barrel breakfast, now there is a professional operation that should be the envy of the restaurant trade, ended at a Robin Robin’s in Des Moines, Iowa

I mean ended!

Was not interested in their ‘Free Birthday Burger’ as I don’t eat beef, much to the annoyance of Iowa Beef Farmers. 

Gout! Beef inflames my gout and no cow is going to annoy me or pain me that much!

Seating was quick, ordered an Onion Tower, which was a greasy delight.  We were surrounded by tables full to the brim who had been seated way before our ‘bums’ hit the chairs.  Yes, they were waiting and waiting. 

Our order was taken for a chicken sandwich and good ole’ Fish & Chips, American style.

The wait was more than extreme and had I clear view of the kitchen, cooks, line managers, and servers, which to my dismay was atrocious in many derogatory ways in running a kitchen of such a large operation.

The surrounding tables were still not acknowledged and our food was either being hatched, laid or cracked with the Fish still in the Atlantic waiting to be caught by some trawler or other and the potatoes in the field spouting.

The other tables were now being attended to after a good twenty minutes and our awaited food arrived.  I broke off a piece of fish with my fingers as us Brits do and it was cold, I don’t mean sea water cold, I mean cold!  The chips, the same way.  Not acceptable at all and this ‘straight talking’ guy will not sit silently!  It is our right to enter an eatery and expect to receive what is advertised on the menu in a reasonable and professional manner.

Did not happen!

The waitress came over and asked how the meal was, I explained directly it was cold, to take it away and not bother replacing it.  (I know what goes with replacement food and to someone who challenges so called professionals!)
She took the plate back to the kitchen and I saw her dump the food in a bin.  She never sought out management at all.

She did return and I explained that she should have sought out management and instead that she did so. 

Management?  The excuse who came to our table was more than pathetic and only hardened my initial thoughts of the service and cold food that had arrived at our table.

First words out of her mouth were an excuse!  I am only the floor supervisor, she states, the General Manager is an on weekend off.  I am new at this… I fully understand, I know we have a problem!

I explained my issues and stated I understand the food business extremely well.  The kitchen line manager was in my view at all time and it was not a competent crew at all.  The work ethic was missing completely!

Food service is not a game, it is worth billions of dollars a year and can be lost in the wink of an eye or through ‘Fingers & Thumbs’ with social media.
The excuses from the temporary management were abysmal, pathetic and an insult!

What should have happened never entered this person’s head, was never given as training to this individual, who was put in an invidious position and represented the whole company more than poorly.

Look, things go wrong, but in plain sight and who the hell can mess up Fish & Chips? 

‘Red Robin’s’ can and does!

A piece of advice to all, including Red Robin’s local management, regional managers, CEO, and shareholders, get your act together and stop thinking that a little hiccup will go away, it will not.

What should have happened was empathy for the client who is worth more than one meal to the eatery chain and the wait-staff who rely on tips.

Let me suggest:
  • I am so sorry for your experience, it is not the norm! 
  • Have you eaten with us previously?
  • What will it take to get you to come back at another time and let us make it right for you?
  • If you will allow us to do that, I will be very happy for you to have the meal of your choice on us and will give you my personal card and voucher for this.
  • That simple and customer service etiquette that reaches out to the upset customer.

At least twenty-five other people that were at surrounding tables had a terrible dining experience yesterday, ‘Earth Day’ which in Red Robin’s case should have been called ‘What on Earth Do You Think You Were Doing Day’!

In the world of social media ‘Tweets’ reach millions and in this case the Red Robin was singing the wrong song!

Some Major Lessons to be Learned, If Arrogance Does Not Get in the Way!

Saturday, April 22, 2017

St. George’s Day. Dragon Slayers R’US, Whilst Hackers Live!

St. George’s day.  Dragon Slayers r’US, 
Whilst Hackers Live!
By Nicholas Ashton, CEO/CIO, CommSmart Global Group

Yes, Great Britain is celebrating St. George’s Day still!

St. George is the patron saint of England. His emblem, a red cross on a white background, is the flag of England, and part of the British flag. St George's emblem was adopted by Richard the Lion Heart and brought to England in the 12th century. The king's soldiers wore it on their tunics to avoid confusion in battle.

Hang on, are there not more important things to be protecting than slaying dragons?  Of course there are!  Most Brits have no earthly idea who George, is, expect and a young prince dragging his parents around Australasia, patting bunnies.

I bet most of them do not know that Shakespeare was born on 23 April 1564 and he died on the same day in 1616.  Which was thoughtful of him!

I think we have hacker and phishers that need slaying in a concerted enough from us all… 

It seems there are two corners that are playing opposite ends of the park, the IT what’ it’s, who do nothing than talk about it and then still do nothing.  They did not create the solution, so they pick it apart, trying to come up with an excuse on why it will not work and how it should Beta tested until 2050.

In the other corner are the CEO’s and Board Members who are warned, ignore and have no earthly idea what these computer attacks are all about and look like three monkeys in suits.  

Sorry, ignorance is not an excuse when you put mere mortals through hell and back, when their bank account is lifted, monies stolen, their personal information gone and being sold and used by computer terrorists.

This third group watches on, the public, that get affected the most, the General Public, us!  We bear the brunt of inept management who pretend there are no computer issues and turn the other cheek.  In fact, they are just showing their ass to what they think of us.

Stop Being REACTIVE!  


Look, St. George was but one man and he slayed dragons, collective, we can stop these low life hackers, phishers and man in the middle brutal attackers.

It is about responsibility from all. 

Management, Stop Negating Your Duty of Care/Corporate Governance NOW!

Find Your Responsibility…  Your Duty of Care!

CommSmart Global - Straight Talking… 

WE are in the NOW and
KEEP YOU; in the KNOW…

Worldwide Call: +1 (515) 300.6130

Copyright 2017

Friday, April 21, 2017

Anti-social behavior spills into the workplace too!

Stop the Perpetual Beta Phenomenon...  
Stop the World, I Want To Jump Off!


By Nicholas Ashton, CEO/CIO, CommSmart Global Group

The perpetual beta phenomenon is a natural effect of a lack of purposeful execution.

Jeneva Ray, who is part of a solutions think-tank with GLIA, shows examples can be drawn with stereotypical Silicon Valley teams.

“It's common among Silicon Valley incubators and Venture Capitalists (such as Y Combinator, seed for startups) to require that the founding team is balanced - that it have the business know-how as well as the technical know-how.  These are contrasting, but complementary skills.  Technical know-how easily leads to many changes - the "perpetual beta", for example, and without the business aspect easily falls apart.  It's not hard to imagine a great website designer and a great database developer collaborating with great results but the little effect - it needs more than great ideas and a product to make a business.”

Now that we have an idea of what doesn't work, let's look at examples of success.

We shall use Google as an example.  

Google knows that it's a business first. The company's biggest resource is its people, and its bread and butter are advertising.  It encourages employees' involvement and innovation in new fields and makes plans to make the ideas a profitable reality.  This is what created the vast proliferation of other Google properties.  Some succeeded wildly (like Ad-words), and were refined from HTML-only templates to a pioneering interface.  Other ideas failed before they became reality (like Buzz and its transformation into what became Google+).  Still, other ideas have been extremely slow to pick up but have a great vision (like Google Checkout), and some ideas are still in the skunk-works (like Google Glasses was about two years ago).  The difference is - too often - execution strategies, and the quality of the strategy significantly affected the future of the product line.  Investment becomes so high and entraps the ability to go to the market and earn the revenue to continue.

Apple is also a great example.  It created some unprofitable but inspiring products (like the Newton), and it created some wildly profitable products (like its iPod/iTunes and the now the Apple Watch, which has become a comprehensive platform), and it even created some average products (like the PowerPC Macintosh).  The significant difference in its offerings is, again, execution. 

Bringing home the Bacon, so to speak, with no excuse to my many Muslim and Jewish friends. 

Execution strategies can come in many flavors.  Some strategies work, and others don't, and others are assumed to not work.  This is another topic entirely, but the worst thing you can do is to not have a direction at all.  

Let us now turn the direction away for highbrow technology business to street-level problems and societal blight.  Yes, there is such a stain on our landscape that others only wish could be swept under the carpet.  

Many of you close your eyes and turn your back on the issues that will close your doors and possibly, end your life!

It is said, urban decay (also known as urban rot and urban blight) is the process whereby a previously functioning city, or part of a city, falls into disrepair and decrepitude. It may feature deindustrialization, depopulation or changing population, economic restructuring, abandoned buildings, high local unemployment, fragmented families, political disenfranchisement, increased crime, and a desolate, inhospitable city landscape. Social rat holes that house people who really do not deserve this cloak of despair.

Since the 1970s and 1980s, urban decay has been associated with Western cities, especially in North America and parts of Europe. Since then, major structural changes in global economies, transportation, and government policy created the economic and then the social conditions resulting in urban decay.
Many have politically attempted to make a change, sadly the ways and means are personal to the political group and the underlying motive means failure.

It is back to perpetual beta and the end is never in sight and taken to a real solution that can bring these neighborhoods to the level of competency.  Livable, social acceptance, reduced or removed crime, removal of the drug supermarket and more over the intimidation.

That has a means to stop!  Listen… The Pied Piper is here…

A little-collected history first, in the United States, the white middle class gradually left the cities for suburban areas because of higher crime rates and perceived danger caused by Colored-American migration north toward cities after World War I (the Great Migration)---the so-called "white flight" phenomenon.

Some historians differentiate between the first Great Migration (1910–1930), numbering about 1.6 million Black migrants who left mostly Southern rural areas to migrate to northern and Midwestern industrial cities, and, after a lull during the Great Depression, a Second Great Migration (1940 to 1970), in which 5 million or more Blacks moved, including many to California and various western cities.

Between 1910 and 1970, Blacks moved from 14 states of the South, especially Alabama, Louisiana, and Mississippi, to the other three cultural (and census-designated) regions of the United States. More townspeople with urban skills moved during the second migration.  By the end of the Second Great Migration, Blacks had become an urbanized population. More than 80 percent lived in cities. A majority of 53 percent remained in the South, while 40 percent lived in the North and 7 percent in the West.

From the 1930s until 1977, Black Americans seeking borrowing capital for housing and businesses were discriminated against via the federal government legislated discriminatory lending practices for the Federal Housing Administration (FHA) via redlining. In 1977, the US Congress passed the Community Reinvestment Act, designed to encourage commercial banks and savings associations to help meet the needs of borrowers in all segments of their communities, including low- and moderate-income neighborhoods.

Later urban centers were drained further through the advent of mass car ownership, the marketing of suburbia as a location to move to, and the building of the Interstate Highway System. In North America, this shift manifested itself in strip malls, suburban retail and employment centers, and very low-density housing estates. Large areas of many northern cities in the United States experienced population decreases and a degradation of urban areas.

Inner-city property values declined and economically disadvantaged populations moved in. In the U.S., the new inner-city poor were often African-Americans that migrated from the South in the 1920s and 1930s. As they moved into traditional white European-American neighborhoods, ethnic frictions served to accelerate flight to the suburbs.

Early government policies included "urban renewal" and building of large scale housing projects for the poor. Urban renewal demolished entire neighborhoods in many inner cities; in many ways, it was a cause of urban decay rather than a remedy. Housing projects became crime-infested mistakes. These government efforts are now thought by many to have been misguided. 

For multiple reasons, some cities have rebounded from these policy mistakes. Meanwhile, some of the inner suburbs built in the 1950s and 60s are beginning the process of decay, as those who are living in the inner city are pushed out due to gentrification.

Without an identity, no one can gain a foothold, let alone a life that is worth living. It is not that folks are owed a living, it is the fact all human beings should and will have a chance to succeed. Today. It is on both sides of the tracks, White and Black, lack of money through economic downturn sees no color, nor there should be differences with a dividing line between people. It is affecting all colors, classes, and creeds and the sooner others understand this, it will and is changing.

The entitlement generation is over, the hands may still extended, by cities and government are broke!  There is no more available and we have a different real solution which will be a cohesive team effort close the increased crime gap, unemployment woes and placing trust, respect, and pride on the front porch for all to see.

Our first change is in the controlling of crime.  Right now, it is a “them and us” situation with bullying, intimidation, drug dealing, stealing to feed criminal habits and pure inhumane treatment of our follow man and woman.  Children are not just affected by what goes on around them, behind the closed doors, where domestic violence is rife, sexual abuse is part of the norm and a chance to survive is slim to none.  

Through those child’s eyes, the world is as it is, a total mess and they right now know no difference.  That is about to change in the zip codes of shame and the surrounding areas are targeted for social change.

The Pied Piper Project is a proven community and neighborhood model that when implemented with existing city and municipality laws, social code and the community itself.  They can see what can occur when a focused spotlight is highlighting the wants, needs, and demands of the residents.  Normality, like it, used to be in the times when people cared about each other.

The anti-social behavior has to be curtailed, stopped and removed for the neighborhood to ever have a chance to move forward.  It is the logical professionals in public safety that have to show the management of the city, from the Mayor down, why it has to change now, right now for any city USA, to have a chance to get out of the mire, before all are swallowed up and not spat out.


The mistake of the past was to think that Government could fix the problem with a “one size fits all” model. It cannot. Anti-social behavior is a fundamentally local issue, one that looks and feels different in every single area, city, and state, in every neighborhood and to every solitary victim. The answers lie in local agencies and proven programs that respond to the needs of residents, victims, and communities. They must take the problem seriously, have the freedom to do what they know will make a difference, and have the right powers to act.

I know that public safety, police, local authorities and social landlords are doing a great deal to tackle anti-social behavior — but not this way - they need to adapt, maintain and accelerate their work, and focus more on the impact that anti-social behavior has on victims and the social structure of the community.

Local government's role should be to support these local agencies and private enterprise with solutions to provide them with the powers they need to do this. 

We know that the current powers do not work as well as they should. More than half of all Anti-Social Behavior Orders (ASBOs) are now breached at least once and those that do get breached, are breached more than four times on average.  Tightening of the community via community leaders and law enforcement is on the front burner.

We want to enable victims and communities. Too often people in a local area are desperate to have the behavior that's blighting their neighborhood dealt with, they just don't know how to get the local elected authorities to take action.

Neighborhood beat meetings will help, but we must support local communities by introducing new Community Triggers, such as the Pied Piper Project to compel agencies to respond to persistent anti­social behavior and community social change.

Using existing laws on the books already and introducing faster and more effective powers to stop the dangerous and yobbish behavior of those who make victims' lives a misery. The powers will include a new court order available on the conviction that will stop the behavior of the most destructive individuals and will address the underlying causes of that behavior.

The sentences and restrictions placed on the individuals are available and for discussion with the public safety directors and officials.

You want to make change contact and discuss, if not move on...

copyright 2017

They are among us all… Ready To Attack & Kill...

They are among us all…  
Ready To Attack & Kill... 
by Nicholas Ashton, CEO/CIO CommSmart Global Group

Sociopathic killers are living in your neighborhood, street, apartment building and go about life in a seemingly normal way. 

I found a quoted overview of a sociopathic killer and it was a simple way of explaining:

A person who would kill anyone without feeling any remorse or anything else. If anyone gets in this person's want or has something he/she wants, then he/she is going to get it using any means necessary. A sociopath realizes that killing is against the law, but does not care.

Killers use a variety of methods from their hands, guns, knives and rope.  Even an automobiles are used as a weapon of choice; it is that choice of killing anyone that is inside these people and can be triggered at anytime and anywhere.

The argument of the use of the weapon, the gun, is causing shoutouts for the banning of ownership in America.  The gun has never killed anyone! It is people killing people. 

In Asia and Europe, the knife is the weapon of choice, although the gun can be obtained by anyone that has the will and want to purchase an illegal weapon.

A series of uncoordinated mass stabbings, hammer attacks, and cleaver attacks in the People's Republic of China began in March 2010. The spate of attacks left at least 21 dead and some 90 injured. Analysts have blamed mental health problems caused by rapid social change for the rise in this kind of mass murder and murder-suicide incidents.

The last few months attacks have been global and only increasing...

The murder of any individual is disgusting and the perpetrator must be brought to justice. The death of anyone is a tragedy, of children, it is heinous and tears at all of our heartstrings.  Innocent and defenseless is their plight, having to depend on others to protect them in all instances.

Former President Obama stated, "We've endured too many of these tragedies in the past few years, and each time I learn the news I react not as a president but as anyone else would as a parent and that was especially true today. I know there's not a parent in America who doesn't feel the same overwhelming grief as I do. The majority of those who died today were children. Beautiful kids between the ages of 5 and 10 years old. They had their entire lives ahead of them. Birthdays, graduations, weddings, kids of their own. Among the fallen were also teachers. Men and women who devoted their lives to helping our children fulfill their dreams."

"As a country, we have been through this too many times. Whether it was an elementary school in Newtown, or a shopping mall in Oregon, or a temple in Wisconsin, or a movie theater in Aurora, or a street corner in Chicago. These neighborhoods are our neighborhoods and these children are our children and we're going to have to come together and take meaningful action to prevent more tragedies like this regardless of politics."

Shirley Scott, in What Makes Serial Killers Tick? wrote, "I'm the most cold-blooded son of a bitch you'll ever meet," said Ted Bundy. "I just liked to kill, I wanted to kill." The hallmark of the psychopath is the inability to recognize others as worthy of compassion. Victims are dehumanized, flattened into worthless objects in the murderer's mind. John Gacy, never showing an ounce of remorse, called his victims "worthless little queers and punks," while the "Yorkshire Ripper" Peter Sutcliffe brashly declared that he was "cleaning up the streets" of the human trash.

In the 19th century, psychopathology was considered to be "moral insanity". Today it is commonly known as "antisocial personality disorder" or "sociopathology." Current experts believe that sociopaths are an unfortunate fusion of interpersonal, biological and sociocultural disasters”.

In his book Serial Killers, Joel Norris describes the cycles of violence as generational: "Parents who abuse their children, physically as well as psychologically, instill in them an almost instinctive reliance upon violence as a first resort to any challenge." 

Childhood abuse not only spawns violent reactions, Norris writes, but also affects the child's health, including brain injuries, malnutrition, and other developmental disorders.

Some parents believed that by being harsh disciplinarians, it would "toughen" the child. Instead, it often creates a lack of love between parent and child that can have disastrous results. If the child does not bond with its primary caretakers, there is no foundation for trusting others later in life. This can lead to isolation, where intense violent fantasies become the primary source of gratification. "Instead of developing positive traits of trust, security, and autonomy, child development becomes dependent on fantasy life and its dominant themes, rather than on social interaction," writes Robert Ressler, Ann Burgess and John Douglas in Sexual Homicide: Patterns and Motives.

When the child grows up, according to these authors, all they know are their fantasies of domination and control. They have not developed compassion for others. Instead, humans become flattened-out symbols for them to enact their violent fantasies.

In looking to the parents for explanations, we see both horrifying mothers and fathers. The blame usually falls on the mother, who has been described as too domineering or too distant, too sexually active or too repressed. Perhaps the mother is blamed more because the father has often disappeared, therefore "unaccountable." When the father is implicated, it is usually for sadistic disciplinarian tactics, alcoholic rants, and overt anger toward women.

It all seems to begin or end with Mother. Henry Lee Lucas launched his murderous career by killing his mom; Ed Kemper ended him by killing his mom. Even the Shakespearian multiple murderer Hamlet had an unnatural obsession with his mother's sexuality. "Serial murderers are frequently found to have unusual or unnatural relationships with their mothers," notes Steven Egger in his book The Killers Among Us. In our culture, the imposing image of "Mother" looms large in our collective psyches, and some writers easily accept that these killers are lashing out at maternal tyranny. If these murderers are still dominated by Mother (Hitchcock's Norman Bates is the archetype), then it is easy to dismiss them as "mama's boys" who never fully matured. Perhaps we find comfort in this cliché — the mother is a ready made excuse, particularly in our contemporary era of obsessive parenting. Yet, as we look at some of the techniques of the serial killers' mothers, we are inclined to see a deadly link between the womb and the tomb.

The solution is not the removal of guns for law-abiding citizens, it is the community’s residents and workplace employees to make them themselves aware of whom they are living and working with.  The mental institutions are the streets, homes, and workplaces of the world.  It is not wrong to have concerns and report such information to those that should know.

Domestic violence and family arguments are being brought to the workplace and it started somewhere with others witnessing the occurrence.  This is the chance to ward off a deadly result.  By doing nothing, you are placing all in harm’s way,  which could be deadly for all.  We are not saying to intervene physically, everyone carries a mobile phone and a help is only a phone call away.

Have some trust in your local law enforcement, they are humans as well and care beyond their daily duties.

Our Pied Piper Projects (P3) works, by creating awareness in communities of the problems; from drug dealing, gangs, tenant/landlord concerns, domestic violence, an increase in a strange child in the neighborhood (runaways) and general anti-social behaviors, which in turn, overflow into the workplace.  Having the eyes open at all times, absorbing what is going on around you and storing the visible information in your mind’s hard drive and being ready to communicate when events do not add up.

The street level problem are in the hands of the citizens, they must understand that being a noisy neighbor label is not a bad thing, when it saves lives.


WE are in the NOW and KEEP YOU; in the KNOW... 


Thursday, April 20, 2017

Online map tracks crimes for Hendersonville, NC residents

Online map tracks crimes for Hendersonville residents
By Andrew Mundhenk
Times-News Staff Writer 

Hendersonville residents have a new tool to find out what’s going on in their neck of the woods.

The Hendersonville Police Department have partnered to provide an updated online interactive map to inform the public about crime occurrences in the city.
The map, available on, uses Google Maps to analyze and pinpoint crime data, providing basic information on specific incidents in the city limits.

“We feel that citizens have the right to know,” Police Chief Herbert Blake said. “We want to make these occurrences available to them.”

Residents can view a map and grid showing all of the crimes in their area, and sign up for neighborhood watch reports that automatically email a breakdown of recent crime activity. Residents can also look up crime occurrences within a specific range of dates.

The map automatically syncs with HPD’s records system to keep crime information updated online. The map cleans and geocodes crime data and then displays all the incidents on a Google map.

Residents can click on a specific occurrence, which will pull up basic information on the incident, including the type of crime, location, block-level address, date and time.

Blake believes the department can improve trust, initiate community engagement and hopefully prevent and solve crimes by making the mapping information available to the public.

“When people see that these things are happening in their neighborhood, they can actually take some steps to not become a victim of a crime, especially the larcenies in particular,” Blake said.

The department has used a similar online crime mapping program for several years, he added. This is a chance to enhance the information that is available.

Not only is it an update, but it saves the department money. Typically, agencies can spend thousands of dollars annually through other crime mapping programs. 

CommSmart Global Group, a LexisNexis Risk Solutions Partner offers the map as a free service to any law enforcement agency that wishes to participate.

copyright 2017