Thursday, June 4, 2015

The Loneliness of The Lone Worker, Their Security & Your Corporate Liability

STRAIGHT TALKING

The Loneliness of The Lone Worker, 
Their Security & Your Corporate Liability

Real Estate Agents attacked!  

http://abcnews.go.com/WNT/video/Index-police-searching-driver-suv-real-estate-agents-31512929

This is not the year of feeling safe or comfortable regarding your personal security.  Physical, cyber or even family wise.  Physical attacks have increased on the streets and behind closed doors.  Domestic violence has surged and rape, including sexual assault, is off the charts.  All demand reviewing and changing society, if that were possible, in this world of anti-social communications. Believe it or not, there are answers and simple solutions.

What about the lone worker?

The Lone Worker is one who works by themselves without close or direct supervision. In fact anybody who works alone, including contractors, self-employed people and employee, are classed as a lone worker.

Lone workers include:

  • people in fixed establishments where only one person works on the premises, e.g. in small workshops, kiosks, gas stations, shops and home-workers
  • people work separately from others, e.g. in factories, warehouses, some research and training establishments, leisure centers
  • people who work outside normal hours, e.g. office cleaners, security guards, special production, maintenance or repair staff, etc.
  • people who work working away from their fixed base, e.g.  on construction, plant installation, maintenance and cleaning work, electrical repairs, elevator repairs, painting and decorating, vehicle recovery/tow truck drivers, etc.
  • agricultural and forestry workers
  • service workers, e.g. rent collectors, postal staff, social workers, children's and families services investigators, medical home helps, district nurses, pest control workers, truck and delivery drivers, engineers, architects, real estate agents, sales representatives and similar professionals visiting domestic and commercial premises.
There are many more and include those that visit homes of the disabled, mentally ill and of course the unknown.  Do we really know what we are sending our lone workers into?  Have you a prepared plan for these increased eventualities?

It is an employers compliance with Duty of Care and Corporate Governance to take the steps to evaluate for all parties, that includes the parties being visited too!  Liability is always the issue in this litigious society of ours.  Due Diligence is not just a phrase, it is there to set an example and be followed.  Negating your obligations regarding security and safety of all concerned, is not to be taken lightly, especially in the eventual court of law.

Risk Assessment shows us that we are placing our employees and ourselves in many vulnerable situations and barely escaping by the skin of our teeth.

Just what are you employer/corporate obligations and responsibilities?

The employer/corporation holds the main responsibility for protecting the safety and health of all lone workers. Nonetheless, lone workers themselves have a responsibility to help their employer fulfill this duty, and so they must:
  • Take reasonable care to look after their own safety and health
  • Safeguard the safety and health of other people affected by their work
  • Co-operate with their employer’s safety and health procedures
  • Use tools and other equipment properly, in accordance with any relevant safety instructions and training they have been given
  • Not misuse equipment provided for their safety and health
  • Report all accidents, injuries, near-misses and other dangerous occurrences

It is all well and good talking about it, it is required and demanded that actions on all sides are established and adhered to.

So what control measures should be implemented to minimize the risk to lone workers?

The risk assessment will prescribe control measures to be implemented in order to eliminate/minimize the identified risks. Control measures may include:

  • communication is very important: mobile phone, telephone, radio or Covert Blue secure unseen alarm, location and audio solution
  • controlled periodical check-in
  • automatic warning devices, e.g. panic alarms (see Covert Blue), no movement alarms, automatic distress message systems, i.e. pre recorded message sent if not actively cancelled by operative, etc.
  • instruction and training in proper procedures, e.g. code words for potentially violent situations  when combined with mobile phone communication.
  • use of Personal Protective Equipment (PPE) (see Covert Blue)
  • health surveillance
  • first-aid kits and training
  • implementing Standard Operating Procedures (SOP’s)
  • locking and securing place of work
  • implementing correct incident reporting procedures
  • provision of counselling

What provisions should be in place for lone workers in the case of an emergency?
  • Lone workers should be capable of responding correctly to emergencies. Risk assessment should identify foreseeable events.  (see Covert Blue)
  • Emergency procedures should be established and employees trained in them.
  • Information about emergency procedures and danger areas should be given to lone workers who visit your premises.
  • Lone workers should have access to adequate first-aid facilities and mobile workers should carry a first-aid kit suitable for treating minor injuries.
  • Occasionally, the risk assessment may indicate that lone workers need training in first aid.

Then there is the visual record, the Objective Eyewitness, the Body Worn Camera which will record audio and video in the highest quality.  It is for the protection of all parties.  Effective and reduces incidents in the highest percentile.

The Lone Worker is more vulnerable than you think and protective measures must be taken!


telephone: +1 (614 ) 655-1247






copyright 2015




Wednesday, June 3, 2015

Quality Outsourced Sales Management Is A Cost Proven & Profitable Productive Strategy


Quality Outsourced Sales Management Is A
Cost Proven & Profitable Productive Strategy
By Nick Ashton, CEO, CommSmart Global

Corporations for decades have been struggling with that old adage of “cost of doing business”. 

SME’s (Small, Medium Enterprises) are the crux of all business conducted worldwide.  In the majority of cases, sales and support are the key.  Since the continuance of the revolving downturn of economies, there is a silver lining that will bring back the gold!

Sagging strategies, mounting costs with indecisive decision making are the largest issues for the demise of what could or would be a successful business.  Over time these manifest and are major concerns, causing sharp actions which have not been thought out. 

Innovations, ideas, inventions and inadequate sales management are at the top of the list.  The latter is always after the fact of the start-up going live and plays a major part in all subjects.

Most SME’s hire people they know or family members, having limited, if no experience or expertise at all, only the so-called friendship connection. This is a disaster waiting to happen, as mostly they are inexperienced and will be cost effective.  In fact, they cost you a heck of a lot more as the decisions and plans are not capable of being a success.  Perfect example is corporate sales targets, we all know that these are always a fantasy if you have no idea what you are doing.  If you are not achieving the target you do not lower the expectation, you change the processes, review the strategy and find your mistakes.  It is all about communications between all concerned.

Companies have a sales force issue, 70% of the sales team are not producing and failing the company’s overall performance and should be gone!  Sales managers are given the tasks by the ownership or CEO, who in turn has been informed by the Board of Directors of the path to follow.  This is applicable for all companies and unfortunately the sales manager can be the catalyst for disaster, in driving the sales team in a direction that will not resolve the correct corporate aspirations.

Unprepared sales managers are an expense that is acceptable when they and their team are successful. Sadly, they have, through our experience, ways and means that they bring with them, that they have amassed over the years, which they use constantly whether they work or not.  It is their comfort zone, not the sales teams and certainly not the company’s.

We are a outsource sales management team who, for a fixed monthly investment will manage your teams and utilize current proven techniques to improve you internal processes and guide your current and new sales team in the positive direction you always envisaged.

No pressure or magic bullet, just logical proven solutions at all levels.  Our experienced CommSmart Global team will discuss your requirements and not come in the door carrying the solutions in a briefcase.  Once you commit to our services, the work begins, communicating at all levels, the owner, board, employees and current clients.  There is the secret, they are communicating with us and open all avenues of inside concerns, issues and suggestions.  They will communicate far better with us, then directly with you or the in-house sales manager.

WE believe in removing the FEAR FACTOR and INCREASING the COMFORT ZONE.

Pure teamwork for the ultimate goal of your original concept, enjoyment, less stress and importantly, more profitability, which in turn, brings back smiles.






Telephone: +1 (614) 655-1247


Copyright 2015

Tuesday, June 2, 2015

What Do The TSA, Law Enforcement, Politicians, Educators & Corporations All Have In Common Regarding Risks?


What Do The TSA, Law Enforcement, Politicians, Educators & Corporations 
All Have In Common Regarding Risks?
By Nick Ashton, CEO/CTO CommSmart Global & CommSmart US

The latest information of the TSA at our airports is alarming and expected. 

Dysfunctional is an understatement to say the least!

Sure, I have a horse in this race and I am by far, not the favorite!

Worldwide and especially America, Duty of Care is being negated regarding public safety and the quality of officers, regarding violence in the workplace, schools, colleges, universities and all public gathering places.

Many of you have no earthly idea what your Duty of Care is, what it means or how it affects the day to day running, obligations and ramifications of you and everyone who enters your facilities.

Since 1998 I have been preaching this necessary characteristic of business, life and social understanding, it is our responsibility to others and always a high priority.  Logically you would think everybody would understand the need for this important factor in our society, Your Duty of Care!


Duty of Care requires everything reasonably practicable to be done to protect the health and safety of others in the workplace and anywhere basically people gather or live. This duty is placed on all employers, their employees and any others who have an influence on hazards, security and day-to-day activities in a, neighborhood, community, school, college, university, public gathering location or workplace.

The latter includes contractors and those who design, manufacture, import, supply or install plant, equipment or materials used within a workplace.

Reasonable practicable means that the requirements of the law vary with the degree of risk in a particular activity or environment, which must be balanced against the time, trouble and cost of taking, measures to control the risk.  It allows the duty of care holder requiring change in technology and knowledge to be incorporated but only as and when it is efficient to do so.  The duty of care holder must show that it was not reasonably practicable to do more than what was done or that they have taken reasonable precautions and exercised due diligence.

Refusal to admit that social unrest in everyday society does not exist, negates the Duty of Care!  Corporations, Educators, Politicians and Law Enforcement leadership are as guilty as anyone.  Why should not everyone know of the risks of today’s society and have a full understanding of what remedial steps must be taken?

I had a conversation the other day regarding education leadership and their resistance to admitting that the rouge copactive shooter or bomb maker scenario must not be discussed or even addressed, as it would be an admission of an overall threat and you would not want parents to think that the school could fail in the protection their child. 

The fact is, if they took action to install technology and train their staff correctly with Street Smarts, it would be an admission of a problem!  It seems they are not problem solvers and sweep the issues under the carpet.

I actually remember the day people resisted the seat belt law for motor vehicles or go back further and the invention of the horseless carriage and the law that stated that a man must walk in front of the car waving a red flag.  Silly is it not?

What happens when you fly?  Is the TSA an admission of failure of a security factor in these times?  Of course not!

It is a fact that someone knows something all the time, especially in the case of those that wish to do harm to others.  Intelligence gathering starts with family members, friends, associates, co-workers and close ones.  Changes in personality show in many different ways and of course we notice when we are close or it affects the pattern of work.  Attitudes are a mark of concern, then why do we not show concern or share the worries?

Society hates snitchers!  

The truth is, snitchers are brave and concerned people and have common sense to want to protect their fellow man or woman.  We must increase the ability to spread the need for communication regarding the threats and the admission of potential threat is not a failure, it is a merit fueled move in the right direction. 

Protection of those we come in contact with, should be a human trait, but it seems business gets in the way and some, do not want to be seen to be weak or fail their masters by admission of the true risk.

In the aftermath of the IRA attempt in 1984 to kill the Prime Minister, Margaret Thatcher by planting a bomb in the hotel she was using in Brighton, the IRA (Irish Republican Army) released a statement. It ended with the words “You have to be lucky all the time. We only have to be lucky once.”

Can you afford to set yourselves up for failure?  Those in so called leadership positions, which include Police Chiefs, Education Superintendents, Politicians, and Corporate Leadership, please change your failed mindset regarding the threats in today’s unsocial society.  It will happen on your watch and you will wonder what the hell you did wrong!  Simple, you did nothing because you were afraid you did not want to upset the apple cart of life.

I stated at the beginning, “Sure, I have a horse in this race and I am by far, not the favorite!” 

CommSmart Global are on the stick for solutions to lessen the risk, we have amassed techniques, solutions and partners who have the wherewithal to address and resolve the issues at hand.  All you have to do is listen to those that have a different proven mindset and achieve their objects they are entrusted with. 

We Believe in the Duty of Care!

WE are in the NOW and
KEEP YOU; in the KNOW…




Worldwide, Call: +1 (614) 655-1247





Copyright 2015